Roxy and DuVoice Announce Technology Partnership

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Roxy

Roxy, the creator of the fully customizable speech enabled device for hotel guests has
announced a partnership with PBX and property management integration provider DuVoice.

RoxyThis partnership comes following Roxy’s PBX integration announcement, which allows Roxy to work with with existing PBX systems and completely replace in-room phones. With the addition of DuVoice as a partner, Roxy is advancing its ability to extend functionality into hotel PMS systems.

DuVoiceDuVoice software enables in-room devices to interface with PMS systems and provides a number of features. At check in, DuVoice allows hotels to configure custom welcome messages for guests. Hotels can also selectively enable or disable international calling, and manage room-specific voicemail inboxes directly from the PMS. Adding Roxy integration will enable further levels of customization, all configurable from existing PMS interfaces.

An important feature that DuVoice offers is the ability to manage room status in the PMS system directly through the phone interface. Rooms can be marked as serviced, or in need of service by hotel staff directly on the phone. Specific types of service needed can be specified as well, ranging from cleaning to maintenance.

With DuVoice’s announced partnership with Roxy, these phone-centric PMS integration features can be expanded to include deeper and more valuable tools for hotels. Simply by using their voice housekeeping staff will be able to instantly update the status of the room in the PMS system. This type of tight integration removes friction for hotel workers and allows them to easily keep the PMS system up to date, ensuring that hotel managers always have access to the accurate data they need to keep the property running smoothly.

Tight integrations between hotel technologies are necessary to ensure that hotel management can effectively manage resources and optimize hotel performance while reducing costs. The Roxy and DuVoice partnership will enable hotels to move to the next level of operational efficiency.

Roxy and DuVoice will be at the upcoming HITEC conference in Houston at booth #1021.

About Roxy

Roxy is a speech enabled device that provides fully customizable in-room concierge services. The device is built from the ground-up for the hotel industry. Guests use the device by asking a question or making a request. Roxy intuitively understands the request or question and responds immediately. In addition to improving the guest experience Roxy helps hotels eliminate in-room devices, increase efficiencies in guest services delivery and generate revenue. To learn more visit http://www.roxydevice.com/ or email cam@roxydevice.com.

About DuVoice

DuVoice provides hotels and resorts hospitality features to hosted or on premise IP PBX
systems including integration to the property management system, wake up calls and guest messaging all managed through a friendly web console for the staff. To learn more visit http://www.duvoice.com/.

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80 DAYS Benchmark
Sam Weston
Sam Weston is an experienced digital marketing professional who has worked both client and agency side with a focus on the hospitality industry. Currently, he is Marketing Manager for a full service creative and digital marketing agency, 80 DAYS, based in Edinburgh, Scotland. Any views expressed on this site are his own.