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Hotel Marketing News

Artificial Intelligence

The Quiet AI: Where Hotels Actually See Returns Before the Guest Ever Notices

Abdellah Aitibour -
Every AI-in-hospitality panel I sit through ends up in the same room: the lobby. Talking chatbots. Voice concierges. The robot that brings...
Reviews & Reputation Management

Beyond NPS: Introducing the Guest Connection Score, Hospitality’s First Emotional Intelligence Benchmark

Benjamin Smith -
Walk into almost any independent hotel, restaurant or bar...
Artificial Intelligence

Data-Driven or Digitally Cold? The Future of AI-Powered Hotel Marketing

Kerry Medina -
Most hospitality professionals firmly believe that AI cannot replace...
Hotel Industry Trends

Training Produces Capability. Infrastructure Produces Continuity.

Hideki Hayashi -
The hospitality industry spends heavily on training. Service recovery...

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Hotel Industry News

Reviews & Reputation Management

Why you should never block a bad review (and what to do instead)

GuestRevu -
No one likes to get a bad review online....
Artificial Intelligence

What AI Can’t Replace in Hotel Guest Experience, and How to Start Measuring It

Benjamin Smith -
The hospitality industry is spending more on technology than...
Hotel Technology

The New Reality for Hotels: Automate or Fall Behind

Michael McCartan -
Across the UK, hoteliers are facing sustained increases in...
Hotel Technology

Hospitality tech drew over $1 billion in the last year, with PMS and AI-led platforms capturing biggest share

Hotel Speak -
LONDON, 13 April 2026 — Hospitality technology startups raised...
Hotel Technology

The Modern Hotel Guest Experience

Sadie Smith -
The modern hotel industry is undergoing a significant transformation...
Hotel Technology

Hospitality sector sees spike in phishing activity: how hotel owners can protect their businesses

Access Hospitality -
Hospitality businesses are being urged to strengthen their cybersecurity...
Hotel Marketing

Why Independent Luxury Hotels Are Competing on the Wrong Things

Andrew Paul -
In 2005, W. Chan Kim and Renée Mauborgne introduced...
Hotel Industry News

Seekda Appoints Gilmar Barretella as Managing Director

Seekda -
Seekda, Austria’s leading hotel distribution and technology platform, has...
Hotel Marketing

The Rate Premium Is Not Held by the Room. It Is Held by the Relationship

Hideki Hayashi -
Ultra-luxury properties have been charging more. Guests have been...
Artificial Intelligence

AI can’t read your mind, but it can fill the gaps for hotel sales

Lauren Hall -
There's a version of the AI conversation that doesn't...
Hotel Marketing

Why hotel guests forget their stay within 48 hours

Adam Palicz -
A guest checks out after a perfect stay. Great...
Artificial Intelligence

Redefining the hotel guest experience: how AI can increase revenue

Stampede -
In ABTA’s Holiday Habits 2025-26 report it shines a...
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Monday, April 27, 2026

About us

Actionable hotel marketing and revenue management strategies from hospitality industry experts. News, trends and advice to boost your bookings.

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Latest News

Artificial Intelligence

The Quiet AI: Where Hotels Actually See Returns Before the Guest Ever Notices

Abdellah Aitibour - 0
Every AI-in-hospitality panel I sit through ends up in...
Reviews & Reputation Management

Beyond NPS: Introducing the Guest Connection Score, Hospitality’s First Emotional Intelligence Benchmark

Benjamin Smith - 0
Walk into almost any independent hotel, restaurant or bar...
Artificial Intelligence

Data-Driven or Digitally Cold? The Future of AI-Powered Hotel Marketing

Kerry Medina - 0
Most hospitality professionals firmly believe that AI cannot replace...

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