Thursday, May 14, 2026
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Hotel Marketing News

Reviews & Reputation Management

Why Guests Don’t Complain to Your Face But Will to Google

Benjamin Smith -
It was a Friday night. Table of four, booked for 7:30pm. They had the set menu, a bottle of red, desserts. When...
Hotel Industry Trends

The Loyalty Decision Happens in a Room the Property Cannot Enter

Hideki Hayashi -
A property can track when a guest returns, how...
Hotel Industry Trends

How Hospitality Brands Can Build a World-Class Marketing Function Without Adding Headcount

Alysia Krawec -
Canada's tourism sector remains a resilient driver of the...
Hotel Industry Trends

Why University Markets Are Changing How Hospitality Operators Think About Growth

Gary Brandeis -
For decades, growth in hospitality has largely been defined...

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Hotel Industry News

Artificial Intelligence

Data-Driven or Digitally Cold? The Future of AI-Powered Hotel Marketing

Kerry Medina -
Most hospitality professionals firmly believe that AI cannot replace...
Hotel Industry Trends

Training Produces Capability. Infrastructure Produces Continuity.

Hideki Hayashi -
The hospitality industry spends heavily on training. Service recovery...
Reviews & Reputation Management

Why you should never block a bad review (and what to do instead)

GuestRevu -
No one likes to get a bad review online....
Artificial Intelligence

What AI Can’t Replace in Hotel Guest Experience, and How to Start Measuring It

Benjamin Smith -
The hospitality industry is spending more on technology than...
Hotel Technology

The New Reality for Hotels: Automate or Fall Behind

Michael McCartan -
Across the UK, hoteliers are facing sustained increases in...
Hotel Technology

Hospitality tech drew over $1 billion in the last year, with PMS and AI-led platforms capturing biggest share

Hotel Speak -
LONDON, 13 April 2026 — Hospitality technology startups raised...
Hotel Technology

The Modern Hotel Guest Experience

Sadie Smith -
The modern hotel industry is undergoing a significant transformation...
Hotel Technology

Hospitality sector sees spike in phishing activity: how hotel owners can protect their businesses

Access Hospitality -
Hospitality businesses are being urged to strengthen their cybersecurity...
Hotel Marketing

Why Independent Luxury Hotels Are Competing on the Wrong Things

Andrew Paul -
In 2005, W. Chan Kim and Renée Mauborgne introduced...
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Thursday, May 14, 2026

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Actionable hotel marketing and revenue management strategies from hospitality industry experts. News, trends and advice to boost your bookings.

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