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Hotel Marketing News

Artificial Intelligence

The New Playbook for Guest Engagement: Leveraging AI for Smarter Hotel Marketing

Kerry Medina -
Hotel Speak’s April article on The Future of AI-Powered Hotel Marketing explored how artificial intelligence could potentially reshape hospitality marketing strategies. This...
Hotel Marketing

Why UK hoteliers are turning to loyalty to work smarter, not harder

Hotel Speak -
Profitability is becoming harder to protect across UK hospitality. Rising...
Reviews & Reputation Management

Why Guests Don’t Complain to Your Face But Will to Google

Benjamin Smith -
It was a Friday night. Table of four, booked...
Hotel Industry Trends

The Loyalty Decision Happens in a Room the Property Cannot Enter

Hideki Hayashi -
A property can track when a guest returns, how...

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Hotel Industry News

Artificial Intelligence

The Quiet AI: Where Hotels Actually See Returns Before the Guest Ever Notices

Abdellah Aitibour -
Every AI-in-hospitality panel I sit through ends up in...
Reviews & Reputation Management

Beyond NPS: Introducing the Guest Connection Score, Hospitality’s First Emotional Intelligence Benchmark

Benjamin Smith -
Walk into almost any independent hotel, restaurant or bar...
Artificial Intelligence

Data-Driven or Digitally Cold? The Future of AI-Powered Hotel Marketing

Kerry Medina -
Most hospitality professionals firmly believe that AI cannot replace...
Hotel Industry Trends

Training Produces Capability. Infrastructure Produces Continuity.

Hideki Hayashi -
The hospitality industry spends heavily on training. Service recovery...
Reviews & Reputation Management

Why you should never block a bad review (and what to do instead)

GuestRevu -
No one likes to get a bad review online....
Artificial Intelligence

What AI Can’t Replace in Hotel Guest Experience, and How to Start Measuring It

Benjamin Smith -
The hospitality industry is spending more on technology than...
Hotel Technology

The New Reality for Hotels: Automate or Fall Behind

Michael McCartan -
Across the UK, hoteliers are facing sustained increases in...
Hotel Technology

Hospitality tech drew over $1 billion in the last year, with PMS and AI-led platforms capturing biggest share

Hotel Speak -
LONDON, 13 April 2026 — Hospitality technology startups raised...
Hotel Technology

The Modern Hotel Guest Experience

Sadie Smith -
The modern hotel industry is undergoing a significant transformation...
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Saturday, May 16, 2026

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Actionable hotel marketing and revenue management strategies from hospitality industry experts. News, trends and advice to boost your bookings.

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Latest News

Artificial Intelligence

The New Playbook for Guest Engagement: Leveraging AI for Smarter Hotel Marketing

Kerry Medina - 0
Hotel Speak’s April article on The Future of AI-Powered...
Hotel Marketing

Why UK hoteliers are turning to loyalty to work smarter, not harder

Hotel Speak - 0
Profitability is becoming harder to protect across UK hospitality. Rising...
Reviews & Reputation Management

Why Guests Don’t Complain to Your Face But Will to Google

Benjamin Smith - 0
It was a Friday night. Table of four, booked...

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