Find out why 74% of the respondents picked mobile investment as a big winner for the travel industry.
With research findings showing us that 148.3 million bookings were made online last year, and 65% of same-day hotel reservations were made via a smartphone, according to eMarketer.
Currently there’s a lot of room for disruption in travel and the stakes are high. The prize will go to brands that can successfully offer a seamless connected experience. Partnerships, data and technological innovation will decide who wins and who loses out.
“A smartphone is a critical tool for the travel industry, particularly in terms of understanding passenger patterns for booking, search and on trip decisions,” said Shreya Ganapathy, Head of Content and Marketing at EyeforTravel. “When you consider how the mobiles have changed the way people interact with brands, its time travel brands follow the change, but what’s the right digital strategy is what we are trying to get answers to.”
So with this growth at stake and shift to mobile, data and technology to create the seamless travel experience we at EyeforTravel did a survey in January 2017 to give us an outlook at what impacts customer experience, online marketing and mobile investment, and the impact of changes on the travel landscape.
EyeforTravels report and infographic on what companies are spending their digital dollars you can access the report and infographic here.
Here’s a few findings: when it came to asking what would be the greatest opportunities to focus on in 2017 we had mobile as a clear winner at 74%, followed with content marketing at 65% followed by social media. Artificial intelligence, text based communication, VR and application development also showing increase from our last year’s survey. Biometric tools and robotics are not the main focus for our respondents for 2017.
Want the rest of the report – get it here!
About EyeforTravel
EyeforTravel is a community where the world’s top online travel brands – from hotels to airlines, online travel agents, cruise, car hire firms and more – come to meet to drive forward growth and innovation in the industry. We aim to provide you with industry focused news, events, reports, updates and information. EyeforTravel Limited is a registered company. The Company Registration number is 06286442. It is also registered in England & Wales. Registered office is 7-9 Fashion Street, London E1 6PX, United Kingdom.
Shreya Ganapathy
Content and Research | EyeForTravel
+ 44 20 7375 7150
shreya@eyefortravel.com
