Technology

From an economic standpoint, the US tourism industry is a huge source of revenue and employment. Incidentally, 2019 marks a decade since the US grappled with the...

Guests now expect fast and secure WiFi every single time they check in to a hotel. In fact, not providing great guest WiFi can actually damage your...

Chatbots – love them or hate them… they’re here to stay. With today’s techy-influence customers wanting fast and prompt answers, businesses have to respond fast too, or lose...

Hotel and resort visitors expect to find complimentary WiFi access during their stay, so hospitality businesses must incorporate this benefit into their offerings to give customers what...

Chatbots: where customer care and real time conversations meet social media. Hotel chatbots have been around in some form for over 4 years. Marriott Hotels first introduced their...

Ever wonder why people leave your hotel website? Well, the reasons can always vary. Except, it is time you change your way to approach potential customers. Increased bounce rate...

In advance of EyeforTravel's Digital Travel Summit, on May 21-22, we caught up with Ctrip's CEO of International Train Ticketing, Amy Wei, to discuss the role of...

A property management system (PMS) can revolutionise the way your hotel runs – if you choose the right platform, that is. You need a PMS that will...

When a guest walks into a hotel, they make an initial assessment of the property as a whole. They judge the hotel based on how the lobby...

Artificial Intelligence, Virtual Reality, chatbots and self check-in — guest-facing technology comes in multiple forms and has seemingly endless capabilities that are discussed practically daily. But the...