Engine - a machine with moving parts that converts power into motion. Though a website doesn’t have moving parts, in the traditional sense, the essence of this definition...
Hoteliers around the world have been hit by a seismic shock wave this year. Recent reports of hotels facing closure in Spain, popular destinations such as Turkey...
This article is based on conversations with senior OTA executives, distribution statistics, and predicting how artificial intelligence will be applied by OTA companies in order to enhance...
Having a prominent online presence should be a priority for any aspiring hotel business. In this article, Marc Swann, Search Director at digital marketing agency Glass Digital,...
From an economic standpoint, the US tourism industry is a huge source of revenue and employment. Incidentally, 2019 marks a decade since the US grappled with the...
Chatbots – love them or hate them… they’re here to stay.
With today’s techy-influence customers wanting fast and prompt answers, businesses have to respond fast too, or lose...
Hotel and resort visitors expect to find complimentary WiFi access during their stay, so hospitality businesses must incorporate this benefit into their offerings to give customers what...
Chatbots: where customer care and real time conversations meet social media.
Hotel chatbots have been around in some form for over 4 years. Marriott Hotels first introduced their...
