Chatbots – love them or hate them… they’re here to stay.
With today’s techy-influence customers wanting fast and prompt answers, businesses have to respond fast too, or lose...
Hotel and resort visitors expect to find complimentary WiFi access during their stay, so hospitality businesses must incorporate this benefit into their offerings to give customers what...
Chatbots: where customer care and real time conversations meet social media.
Hotel chatbots have been around in some form for over 4 years. Marriott Hotels first introduced their...
Ever wonder why people leave your hotel website?
Well, the reasons can always vary. Except, it is time you change your way to approach potential customers.
Increased bounce rate...
In advance of EyeforTravel's Digital Travel Summit, on May 21-22, we caught up with Ctrip's CEO of International Train Ticketing, Amy Wei, to discuss the role of...
Artificial Intelligence, Virtual Reality, chatbots and self check-in — guest-facing technology comes in multiple forms and has seemingly endless capabilities that are discussed practically daily. But the...
A lot has been said recently about revenue managers and artificial intelligence and whether revenue managers in hospitality need to panic about being replaced by AI-driven tools....
We are delighted to reveal the findings of new research which, auditing the preferences of more than 3,600 travellers, shows a growing appreciation for bespoke hotel apps....
