Chatbots: where customer care and real time conversations meet social media.
Hotel chatbots have been around in some form for over 4 years. Marriott Hotels first introduced their...
Ever wonder why people leave your hotel website?
Well, the reasons can always vary. Except, it is time you change your way to approach potential customers.
Increased bounce rate...
In advance of EyeforTravel's Digital Travel Summit, on May 21-22, we caught up with Ctrip's CEO of International Train Ticketing, Amy Wei, to discuss the role of...
Artificial Intelligence, Virtual Reality, chatbots and self check-in — guest-facing technology comes in multiple forms and has seemingly endless capabilities that are discussed practically daily. But the...
A lot has been said recently about revenue managers and artificial intelligence and whether revenue managers in hospitality need to panic about being replaced by AI-driven tools....
We are delighted to reveal the findings of new research which, auditing the preferences of more than 3,600 travellers, shows a growing appreciation for bespoke hotel apps....
Filmed at the inaugural Direct Booking Summit in Singapore, the series explores challenges that hoteliers in Australia, Indonesia and Thailand expect in 2019.
Last year, we investigated the...
Today’s hotel guests are more aware and informed than ever before. They know their rights and will not settle for anything less than what they expect from...
