Monday, July 22, 2019

Technology

FILTER NEWS:

A Beginner’s Guide to Chatbots for Hoteliers

Chatbots: where customer care and real time conversations meet social media. Hotel chatbots have been around in some form for over 4 years. Marriott Hotels first introduced their...

How Hotel Websites Can Benefit From Adding Live Chat Software

Ever wonder why people leave your hotel website? Well, the reasons can always vary. Except, it is time you change your way to approach potential customers. Increased bounce rate...

Interview: Discussing Personalisation, Automation & Dynamic Pricing In Travel With Ctrip’s Amy Wei

In advance of EyeforTravel's Digital Travel Summit, on May 21-22, we caught up with Ctrip's CEO of International Train Ticketing, Amy Wei, to discuss the role of...

Expert Insights On PMS: What Hoteliers Need To Know About Implementing Property Management Systems

A property management system (PMS) can revolutionise the way your hotel runs – if you choose the right platform, that is. You need a PMS that will...

5 Small Changes That Will Greatly Improve Your Hotel Lobby

When a guest walks into a hotel, they make an initial assessment of the property as a whole. They judge the hotel based on how the lobby...

Why Back-of-House Tech Shouldn’t Be Back-of-Mind

Artificial Intelligence, Virtual Reality, chatbots and self check-in — guest-facing technology comes in multiple forms and has seemingly endless capabilities that are discussed practically daily. But the...

Can Artificial Intelligence Replace Human Intelligence In Hospitality Revenue Management?

A lot has been said recently about revenue managers and artificial intelligence and whether revenue managers in hospitality need to panic about being replaced by AI-driven tools....

New Research Identifies The Technology That Hotel Guests Really Want

We are delighted to reveal the findings of new research which, auditing the preferences of more than 3,600 travellers, shows a growing appreciation for bespoke hotel apps....

Spotlight On… Hotels In Asia-Pacific

Filmed at the inaugural Direct Booking Summit in Singapore, the series explores challenges that hoteliers in Australia, Indonesia and Thailand expect in 2019. Last year, we investigated the...

5 Major Guest Complaints That A Cloud PMS Can Resolve

Today’s hotel guests are more aware and informed than ever before. They know their rights and will not settle for anything less than what they expect from...

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