Technology

Guests lucky enough to check into New York’s Greenwich Hotel have a new way to contact the front desk and request services from staff....

Marketers in the travel space can leverage artificial intelligence to transform customers’ experiences with dynamic, real-time content. Learn how to notify travellers of itinerary...

Following our last article about 5 things you must have in your Chatbot, in this post we focus on easy and smart ways to...

Hotels have an apprehensive relationship with technology. For an industry rooted in old tradition that makes almost every decision from a cost-benefit balance, the...

After my last article on what you need to have before developing a chatbot, this second post (in a three-part series) discusses 5 key...

As the contemporary hospitality industry expands to include more vacation rentals, apartment shares, and other kinds of stay-over locales, hotels are radically changing to keep...

We’ve been working with voice interfaces (VUIs) and chatbots for a while, and have 5 key lessons to share that can help you make...

The rise of mobile has created a huge and constantly engaged user base in social and messenger apps. Whereas the biggest travel apps have...

The digitisation of travel purchases has revolutionised the hospitality industry in a variety of ways from online virtual tours and customer service chatbots to...

Hotel Speak first met Edward™, Edwardian Hotels' Virtual Host, at EyeforTravel Europe 2017, when the man fundamentally responsible for 'his' creation, Edwardian's Director of Information...