We are delighted to reveal the findings of new research which, auditing the preferences of more than 3,600 travellers, shows a growing appreciation for bespoke hotel apps....
Filmed at the inaugural Direct Booking Summit in Singapore, the series explores challenges that hoteliers in Australia, Indonesia and Thailand expect in 2019.
Last year, we investigated the...
Today’s hotel guests are more aware and informed than ever before. They know their rights and will not settle for anything less than what they expect from...
As hoteliers shift more and more toward becoming data scientists, the amount of data needed – and available – is growing at exponential rates. It’s critical that...
With digital signage, hotels have a powerful tool for engaging visitors and providing an improved guest experience.
They are no longer restricted to using static, passive signage that...
We caught up with Hotel Royal Manager Henrik Lind to discuss his philosophy on hospitality, the hotel’s unique interior, and amenities that revolutionize the guest experience.
It’s no...
Travelers today are increasingly drawn to more unique experiences. This presents hotels with a unique opportunity to cater to guests in new ways and become more than...
After working with dozens of leading hotels, I’ve found that there is one thing that most successful hospitality brands have in common. They all provide a top-notch...
