Wednesday, September 18, 2019

Technology

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5 Ways Technology Is Changing The Guest Experience

Technology continues to shape our daily lives, even within the realm of hospitality. Hotel properties are now spending more than ever on new technology to enhance the...

How In-Room Assistants Improve Front Desk Service

You're tired after a long day of travelling, and all you want is to do is put down your bags and kick off your shoes in your...

When to Use Voice as a Customer Engagement Tool – Outside of the Hotel Room

For businesses of all sizes, the move of people from screen to voice search and interactions may seem a long way in the future – however, when...

Authenticity and AI in the Age of Social Influence

There was a time when Artificial Intelligence (AI) was the domain of Hollywood movies, a technology deemed too futuristic for day-to-day use. Then came Alexa, Siri and...

The Receptionist is Dead – Why Hotels Need to Embrace Automation

The world is becoming more and more automated in all aspects, and this trend will continue. Automation has two main functions. The first is that it makes...

Scottish Hotel Proves You Don’t Have To Be Big To Use AI

There's a lot of talk about Artificial Intelligence (AI) in the hospitality industry and it's easy to assume the latest tech is the preserve of the big...

How Hotels are Using AI to Provide an Awesome User Experience

In the 21st century, industries that remain adamant about integrating new technological revolutions are most likely to regress in their course of development. Businesses across the globe...

Why Slow AI Adoption is Posing a Threat to Hotels

Personalisation today is a must, not longer a maybe. Research from BCG suggests that brands which create personalised experiences by integrating advanced digital technologies and proprietary data for customers...

What A Popular Weather Chatbot Can Teach the Hospitality Industry About Guest Messaging

At first blush, the pairing of Poncho (a cheeky chatbot that tells you the weather, with no obvious ties to the hospitality industry) and ALICE (a hospitality messaging product...

Automating The Guest Experience – An Interview with Rob Paterson of Village Hotels

At Triptease's recent Direct Booking Summit in Barcelona, much was discussed about marketing automation, AI and machine learning. All fantastic technologies to help reduce the strain on...

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