Wednesday, September 18, 2019

Technology

FILTER NEWS:

Defeating Digital Oversaturation in the Hotel Marketplace

The digitisation of travel purchases has revolutionised the hospitality industry in a variety of ways from online virtual tours and customer service chatbots to comparison tools that...

Happy Birthday Edward! Edwardian Hotels’ Virtual Host Turns One

Hotel Speak first met Edward™, Edwardian Hotels' Virtual Host, at EyeforTravel Europe 2017, when the man fundamentally responsible for 'his' creation, Edwardian's Director of Information Technology, Michael Mrini,...

The Impact Of Chatbots On The Hotel Industry

The 'chatbot' has been a buzz-word over them past twelve months across a wide range of industries. In two years time the average person will have more...

Technology is the Next Frontier to Combat Plateauing Guest Satisfaction

After years of steady growth, hotel guest satisfaction plateaued in 2016. Customer satisfaction surveys suggest many of the go-to hotel perks, such as free Wifi, complimentary breakfast...

Chatbots for Hotels - What do Hotels Need Before Setting Up a Chatbot?

Many hotels already offer messaging options to their guests, giving the ability to text the hotel through their own apps or by establishing messaging channels with their...

Man vs Machine – No Contest!

A couple of weeks ago I was moderating this year’s Eyefortravel Europe conference. There was a mammoth line-up of speakers covering all the important topics of the...

How DMPs Could Help Transform Personalisation In The Hotel Industry

At a recent conference, EyeforTravel Europe in London, Hotel Speak had the chance to catch up with one of the headline speakers, CEO of Relay42, Tomas Salfischberger on how DMPs...

5 Quick Ways To Power Your Guest Experience With Your Hotel Management System

With competition getting fierce in the hospitality industry, it is extremely important for hotels to ensure great customer experience. Not only should guests feel they made the...

5 Ways Online Forms Can Automate Your Hotel Operations

If you work in the hotel industry and are wondering how to provide your guests with exceptional customer service then look no further. These online forms and...

Hotel Chatbots Aren’t The Future. They’re The Present.

There’s been much discussion around hotel chatbots being the 'next big thing' in hospitality. Indeed, the Internet is rife with discussion about hotel marketing automation and how hoteliers can...

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