Wednesday, June 19, 2019

Technology

FILTER NEWS:

Technology is the Next Frontier to Combat Plateauing Guest Satisfaction

After years of steady growth, hotel guest satisfaction plateaued in 2016. Customer satisfaction surveys suggest many of the go-to hotel perks, such as free Wifi, complimentary breakfast...

Chatbots for Hotels - What do Hotels Need Before Setting Up a Chatbot?

Many hotels already offer messaging options to their guests, giving the ability to text the hotel through their own apps or by establishing messaging channels with their...

Man vs Machine – No Contest!

A couple of weeks ago I was moderating this year’s Eyefortravel Europe conference. There was a mammoth line-up of speakers covering all the important topics of the...

How DMPs Could Help Transform Personalisation In The Hotel Industry

At a recent conference, EyeforTravel Europe in London, Hotel Speak had the chance to catch up with one of the headline speakers, CEO of Relay42, Tomas Salfischberger on how DMPs...

5 Quick Ways To Power Your Guest Experience With Your Hotel Management System

With competition getting fierce in the hospitality industry, it is extremely important for hotels to ensure great customer experience. Not only should guests feel they made the...

5 Ways Online Forms Can Automate Your Hotel Operations

If you work in the hotel industry and are wondering how to provide your guests with exceptional customer service then look no further. These online forms and...

Hotel Chatbots Aren’t The Future. They’re The Present.

There’s been much discussion around hotel chatbots being the 'next big thing' in hospitality. Indeed, the Internet is rife with discussion about hotel marketing automation and how hoteliers can...

Automation Opportunities for Luxury Hotels & Travel

Hospitality – ‘the friendly and generous reception and entertainment of guests’, according to the Oxford English dictionary. Synonymous with warm welcomes, ‘good hospitality’ has inherently been the product...

PressReader & Forbes Travel Guide Report: Next 5 Years Will See Hotels Focus on Tech to Improve and Personalize the Guest Experience

PressReader and Forbes Travel Guide partnered to survey hotel executives from around the world, getting insight into how they plan to enhance the luxury stay experience with...

Innovating With AI: Predictive Analytics

  Hoteliers have an amazing collection of raw data, which when stitched together, form a digital trail of all the interactions that occurred during the guest journey. Predictive analytics,...

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