The rise of mobile has created a huge and constantly engaged user base in social and messenger apps. Whereas the biggest travel apps have millions of downloads,...
The digitisation of travel purchases has revolutionised the hospitality industry in a variety of ways from online virtual tours and customer service chatbots to comparison tools that...
Hotel Speak first met Edward™, Edwardian Hotels' Virtual Host, at EyeforTravel Europe 2017, when the man fundamentally responsible for 'his' creation, Edwardian's Director of Information Technology, Michael Mrini,...
The 'chatbot' has been a buzz-word over them past twelve months across a wide range of industries. In two years time the average person will have more...
After years of steady growth, hotel guest satisfaction plateaued in 2016. Customer satisfaction surveys suggest many of the go-to hotel perks, such as free Wifi, complimentary breakfast...
Many hotels already offer messaging options to their guests, giving the ability to text the hotel through their own apps or by establishing messaging channels with their...
A couple of weeks ago I was moderating this year’s Eyefortravel Europe conference. There was a mammoth line-up of speakers covering all the important topics of the...
At a recent conference, EyeforTravel Europe in London, Hotel Speak had the chance to catch up with one of the headline speakers, CEO of Relay42, Tomas Salfischberger on how DMPs...
With competition getting fierce in the hospitality industry, it is extremely important for hotels to ensure great customer experience. Not only should guests feel they made the...
