Wednesday, June 19, 2019

Mobile

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Mr. Ring Wants a Table for Two at Restaurant Romance: How ALICE Concierge Helps It Happen

One of my big fears as a concierge (especially when I was starting out) is missing even a single guest request. If I forget to make dinner...

“Let’s Ignore Mobile – What’s The Worst That Can Happen?”

So, the title is a little misleading, really. It’s not a real quote, but it seems to me to describe the state of mind of most of...

Hotel Staff Have Always Been Mobile. It’s Time To Give Them Mobile Tools.

Hotel staff have always been a mobile workforce. From runners to the advent of the pagers, to radios and more recently department specific systems, there has always...

Add WhatsApp to your Hotel Engagement Strategy

As of February 2016, WhatsApp surpassed the 1 billion users mark. That means 1 in 7 people in the world now use it and what’s more, 42...

Capitalizing on Micro-Moments in Travel

If you have walked down the street, rode a bus or sat at a table in a restaurant recently, then you have noticed that everyone has their...

Living on the Internet: How to Market Your Hotel to Millennials

Millennials live online. In The Social Network (2010), Sean Parker says, “We lived on farms, then we lived in cities, and now we're going to live on the internet.” Well, some of us...

4 Ways Luxury Hotels Can Use Mobile Technology To Provide Better Customer Service

For some luxury hoteliers, the idea of mobile technology in hospitality is fraught. When customer service is understood as face-to-face interaction, the introduction of mobile technology is seen...

5 Innovative Ways to Use Text Messaging with your Hotel Guests

Mobile messaging is experiencing a renaissance, but how and with whom we text is changing. No longer for just between friends, text messaging is increasingly becoming how we...

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