Barry Murphy

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Barry Murphy is a short-term rental host in New Zealand and the founder of BetterSTR, which builds digital guidebooks and in-room TV welcome screens for holiday rental hosts. He writes about guest experience from the host's side of the door.

The Lobby Without a Lobby: Winning the First Five Minutes When There Is No Front Desk

Every good hotel has a lobby, and every good lobby does the same job. In the few minutes between the door and the room,...

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