Hideki Hayashi

8 POSTS
Hideki Hayashi founded Pulse Hospitality Group and created A Sense of Pulse®, a service-continuity framework for ultra-luxury and boutique independent properties. His 24 years in hospitality include Forbes-rated luxury properties and executive committee roles at two boutique hotels. Reach him at [email protected] or pulsehospitalitygroup.com.
https://www.pulsehospitalitygroup.com
Hotel Industry Trends

When a Hotel Closes, Its Culture Doesn’t

Hideki Hayashi -
A guest calls reservations and asks for a room with a king-size bed for four nights. The agent confirms the room type, quotes the...
Hotel Industry Trends

The Room That Kept Changing

Hideki Hayashi -
A reservation is a promise. Not just about a rate — about service continuity. When a stay gets split into separate day-by-day bookings due...
Hotel Industry Trends

The Decision Hasn’t Been Made Yet

Hideki Hayashi -
Two trays leave the same kitchen on the same day, prepared by two different staff members, for two different guests. One glass is polished...
Hotel Industry Trends

The Question Was Answered. The Guest Was Not.

Hideki Hayashi -
The call goes out from the desk to a suite: what time would the guest like housekeeping service. A routine call, made for the...
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