Hideki Hayashi

9 POSTS
Hideki Hayashi founded Pulse Hospitality Group and created A Sense of Pulse®, a service-continuity framework for ultra-luxury and boutique independent properties. His 24 years in hospitality include Forbes-rated luxury properties and executive committee roles at two boutique hotels. Reach him at [email protected] or pulsehospitalitygroup.com.
https://www.pulsehospitalitygroup.com
Hotel Industry Trends

The Repair Was Simple. The Decision Wasn’t.

Hideki Hayashi -
Picture this - an engineer brought the actual solution to the person who approves repairs. It was a simple part-replacement job. The part required...
Hotel Industry Trends

When a Hotel Closes, Its Culture Doesn’t

Hideki Hayashi -
A guest calls reservations and asks for a room with a king-size bed for four nights. The agent confirms the room type, quotes the...
Hotel Industry Trends

The Room That Kept Changing

Hideki Hayashi -
A reservation is a promise. Not just about a rate — about service continuity. When a stay gets split into separate day-by-day bookings due...
Hotel Industry Trends

The Decision Hasn’t Been Made Yet

Hideki Hayashi -
Two trays leave the same kitchen on the same day, prepared by two different staff members, for two different guests. One glass is polished...
123Page 1 of 3

Advertisement