London, UK: Reviews from hoteliers and recommendations from hospitality technology providers and consultants have seen GuestRevu win two categories of the prestigious HotelTechAwards for the second year in a row.
Hundreds of reviews from delighted clients in countries spanning five continents contributed to GuestRevu being announced as the Best Reputation Management Software and Best Guest Surveys Provider for 2020.
And, while the content of the reviews was the first consideration when deciding on winners for the 2020 awards, this year they were not the only source Hotel Tech Report took into consideration. For the first time, factors such as global presence, customer support accessibility, and partner recommendations also influenced which companies would be named the best suppliers in hospitality technology.
“This is a significant achievement for us, and something that could never have been achieved without the incredible team that stands behind the company,” says Founder and CEO of GuestRevu, Chris Alexandre. “To be acknowledged in these awards is a wonderful accomplishment, but more than that, to read the feedback that we have received from our clients, to hear how the solutions that we provide are making a difference in the industry, makes me feel incredibly proud.”
It is easy to see why the reviews would make the CEO proud, as GuestRevu users highlighted how easy the platform is to use, the impact that the feedback that they receive from guests has on their establishments, and how it helps them to better understand their guest experience. As one digital and social media consultant* for a boutique property in France explains, “GuestRevu allows us to get in-depth answers and opinions on what we deliver, from our guest’s perspective. It highlights consistent highs and lows in service, allowing us to quickly correct errors and also reward team members who stand out to our guests.”
A number of clients also pointed to the company’s status as a TripAdvisor Platinum Partner as one of the best features of the solutions. As digital marketing executive* in Indonesia explains, “GuestRevu is an amazing app. It helps us to grow on TripAdvisor so much.” A hostel manager* in the United Kingdom agrees, stating that: “GuestRevu has helped our new property climb the TripAdvisor ranks very quickly, which gave us a great boost in reservations.”
“This was by far the most competitive year yet with almost 25,000 hoteliers heading to review their favorite products” Hotel Tech Report co-founder, Jordan Hollander, told the winning tech suppliers. “GuestRevu should be extremely proud of their win.”
*Reviews on the Hotel Tech Report platform are anonymised, and therefore not associated with specific individuals or properties.
GuestRevu helps hospitality professionals to listen to, learn from and earn from their guests by enabling them to leverage the power of their guest data to build lasting loyalty and drive revenue. GuestRevu’s mission is to give hospitality professionals award-winning tools that they can use every day to develop a guest-centric culture, optimise their guest experience, the running of their business and, ultimately, to drive revenue using online surveys and reputation management. GuestRevu offers local support in South Africa and the UK, and is a TripAdvisor Platinum Review Collection Partner.
About the HotelTechAwards
The HotelTechAwards recognize companies that have proven to add immense value for hoteliers by helping them compete in the digital age. Technology is the key to improving the guest experience, creating a better staff culture on property and ultimately growing profits. Winners of the HotelTechAwards are determined based on verified client feedback and highlight best of breed companies across key categories of the hotel tech stack.