Thursday, June 13, 2024

Tag: guest experience

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New Ways to Improve Business Travelers’ Guest Experience

The hospitality industry is constantly exposed to new demands from business travelers, particularly as tech-savvy Millennials have grown up into that customer segment. New...

3 Trends That Will Continue To Influence The Guest Experience

There are a few trends that have had an influential presence on the guest experience this year, and we predict they’ll be just as...

9 Ways Hospitality CRMs Augment the Hotel Experience and Create Brand Loyalty

As the contemporary hospitality industry expands to include more vacation rentals, apartment shares, and other kinds of stay-over locales, hotels are radically changing to keep...

Technology is the Next Frontier to Combat Plateauing Guest Satisfaction

After years of steady growth, hotel guest satisfaction plateaued in 2016. Customer satisfaction surveys suggest many of the go-to hotel perks, such as free...

How to Optimise Your Hotel Marketing for Every Stage of the Guest Experience

Marketing to your guests isn’t just about winning them over at planning and at booking. There’s actually seven steps to the customer journey, and...

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Occupancy vs ADR, the never Ending Discussion in Revenue Management

Since the early days revenue management has been applied...

Strategies To Build Brand Loyalty With Travelers

Unlike traditional shoppers, travelers aren't just seeking a product...

Travel Boom Spurs Record Marketing Spending by OTAs in Q1

The hospitality and travel industry is experiencing a spending...

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