Tag: guest experience
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New Ways to Improve Business Travelers’ Guest Experience
The hospitality industry is constantly exposed to new demands from business travelers, particularly as tech-savvy Millennials have grown up into that customer segment. New...
3 Trends That Will Continue To Influence The Guest Experience
There are a few trends that have had an influential presence on the guest experience this year, and we predict they’ll be just as...
9 Ways Hospitality CRMs Augment the Hotel Experience and Create Brand Loyalty
As the contemporary hospitality industry expands to include more vacation rentals, apartment shares, and other kinds of stay-over locales, hotels are radically changing to keep...
Technology is the Next Frontier to Combat Plateauing Guest Satisfaction
After years of steady growth, hotel guest satisfaction plateaued in 2016. Customer satisfaction surveys suggest many of the go-to hotel perks, such as free...
How to Optimise Your Hotel Marketing for Every Stage of the Guest Experience
Marketing to your guests isn’t just about winning them over at planning and at booking. There’s actually seven steps to the customer journey, and...
