Tag: hotel technology
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Are Bots Worth the Bother? [FREE Whitepaper]
The rise of mobile has created a huge and constantly engaged user base in social and messenger apps. Whereas the biggest travel apps have...
Technology is the Next Frontier to Combat Plateauing Guest Satisfaction
After years of steady growth, hotel guest satisfaction plateaued in 2016. Customer satisfaction surveys suggest many of the go-to hotel perks, such as free...
Man vs Machine – No Contest!
A couple of weeks ago I was moderating this year’s Eyefortravel Europe conference. There was a mammoth line-up of speakers covering all the important...
Automation Opportunities for Luxury Hotels & Travel
Hospitality – ‘the friendly and generous reception and entertainment of guests’, according to the Oxford English dictionary. Synonymous with warm welcomes, ‘good hospitality’ has inherently...
Hotel Management Buyer Report – 2017
Hotel technology has come a long way since the late 80's and early 90's, with increasing automation helping properties focus on the key task at...
